Returns & Shipping

Shipping

• Orders ship out same day, *If placed before 2pm Eastern time. Monday-Friday. Saturday cut-off time is 12pm Eastern. No Shipping on Sundays.
• We now have NutriFit Package Protection There is an option at checkout. IF you choose to opt out of this service, there will be no refund for lost, stolen or damaged goods. There is a 3 day waiting period after delivery date for a replacement/refund
  
• We are not responsible for items stolen when the UPS provides picture proof that your order has arrived
• Lastly, we need the original product back in order to refund. 
  
  

My package is damaged/stolen/lost, what do I do?

NutriFit is not responsible for lost, stolen or damaged packages if you opted out of our package protection plan. Please contact that carrier to file a claim. We are also not liable if there is picture proof of the package at your location that is posted by the carrier.

What are my shipping costs?

Shipping costs will vary from 4-$7. Order over $99 ship free.

What methods of shipping do you offer?

USPS: Priority Mail (1 to 5 days) business days. Usually 2-day.

UPS: Ground (1 to 5 days) business days. Usually 2-day.

Do you ship on the weekends?

Yes products ship on Saturdays via USPS and UPS. There is no shipping on Sundays.

Do you ship to APO/FPO?

Yes. We do offer shipping to military APO/FPO addresses. **Please note** APO/FPO shipping may be delayed by several weeks when dealing with international customs. NutriFit is NOT responsible for seized or lost packages when shipped internationally. Typical shipping times for APO addresses: 6-10 business days

Will I get a tracking number for my package?

Yes. You can also view your order's tracking information in your My Account section within the carriers website. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.

Can I return or exchange a product that hasn't been opened?

Yes. To initiate the return process please visit ourContact Uspage or send us an email at info@nutrifitcle.com Be sure to include the following in your inquiry:

• Order number
• A phone number where you can be reached
• Why you want to return the product
• No returns or exchanges after 30 days from purchase date
• Shipping costs will not be refunded

Can I return or exchange a product that I've already opened?

Only if the product inside the packaging is defective, damaged etc. We can not offer a refund for a product that you do not "like". We will offer a discount on another product so that you will only be paying for the cost of goods, to help ease your frustrations! For these types of products you can initiate the return process by visiting ourContact Uspage or sending us an email at info@nutrifitcle.com

Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• No returns or exchanges after 30 days from purchase date

Do you charge a re-stocking fee for returns?

There is a 5% restocking fee in the event that product is returned to us that is not damaged or defective.

How long do refunds take?

Refunds take anywhere from 5 to 7 business days after the product is returned and restocked in our store. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

I received the wrong product, what do I do?

Be sure to include the following in your inquiry:

• Order number
• Email address used to order
• A phone number where you can be reached
• The description of the product you wrongly received.
• We will email you a return label for the incorrect item, and once scanned in, we will ship out the correct one.