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Returns & Shipping

Refunds and Exchanges

Can I return or exchange a product that hasn't been opened?

Yes, to return an unopened product you will be charged a 10% restocking fee and you will also be responsible for the shipping charges to ship your product to our store. To initiate the return process please visit our Contact Us page or send us an email at info@nutrifitcle.com Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • No returns or exchanges after 30 days from purchase date

Can I return or exchange a product that I've already opened?

Only if the product inside the packaging is defective, damaged, clumpy etc. We can not offer a refund for a product that you do not "like". We will offer a large discount on another product so that you will only be paying for the cost of goods, to help ease your frustrations! For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at info@nutrifitcle.com

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • No returns or exchanges after 30 days from purchase date

Do you charge a re-stocking fee for returns?

There is a 10% restocking fee in the event that product is returned to us that is not damaged or defective.

How long do refunds take?

Refunds take anywhere from 5 to 7 business days after the product is returned and restocked in our store. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

Shipping

Orders ship out same day, *If placed before 4pm Eastern time. Monday-Friday. Saturday cut-off time is 12pm Eastern. No Shipping on Sundays.

What are my shipping costs?

Shipping costs will always be a flat rate of $6.99 regardless of price or size of the package. Promotions will be given for free shipping randomly! **Please note** International shipping (APO) costs may exceed the standard $6.99. Shipping times for any online order may take longer than normal to arrive during the holiday season.

What methods of shipping do you offer?

USPS

  • Priority Mail (1 to 4 days) business days. Usually 2-day.

Do you ship on the weekends?

Yes products ship on Saturdays via USPS. There is no shipping on Sundays.

Do you ship Internationally?

Yes. We do offer international shipping to military APO addresses. **Please note** international shipping may be delayed by several weeks when dealing with international customs. NutriFit is NOT responsible for seized or lost packages when shipped internationally. Typical shipping times for APO addresses: 10 Days 

Has my order been shipped?

You can view your order's status in your My Account section within www.ups.com or www.usps.com depending on which carrier is used. To view your account information, click on the "Login" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.

Will I get a tracking number for my package?

Yes. You can also view your order's tracking information in your My Account section within the carriers website. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.

Orders and Shipments

My order shipped, but has not arrived, what do I do?

If more than 7 full business days have passed since you placed your order and your order was shipped via USPS, please visit our Contact Us page or send an email to our Customer Service Department. *Please Note* If tracking from usps.com shows delivered, NutriFit is not responsible for lost and/or stolen packages.

I did not receive my full order, what do I do?

In rare cases an order can be wrongly fulfilled. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Which item is missing

I received the wrong product, what do I do?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • The description of the product you wrongly received. (UPC number can also help)

I received a damaged product, what do I do?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Which product is damaged

My credit card was charged incorrectly, how do I get this resolved?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached

If I get sick taking a product, can I return it?

At NutriFit, we offer only the highest-quality supplements to our customers, however if you ever do experience negative effects contact us ASAP with the batch number and expiration date and we will investigate the matter throughly with our suppliers and vendors. But we DO NOT accept returns of any products opened unless they are damaged (clumpy, moisture etc.)

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • Product 

If I do not get good results, can I return the empty bottle?

Unfortunately products can only be returned if they have NOT been opened. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • Product SKU (on packing slip), and/or product description. (UPC number can also help)